Privacy Policy

About this Privacy Policy

This policy applies to information connected with your use of Winshark Casino, including information provided during registration, account management, verification, deposits, withdrawals, gameplay, customer support and marketing preferences. It also applies to information collected when you browse our website, whether or not you complete registration.

Personal information means information that identifies you or could reasonably be linked with you. The information we handle depends on how you use the website and services. Some information is provided directly by you, while other information is collected automatically from your device, browser or activity on the website.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The current version published on this website applies to your use of the services. We encourage you to review this page periodically so that you understand how information may be handled.

Information we collect and why we use it

The types of information a casino website typically handles include the following. The amount of information collected will depend on your account, activity, verification requirements and interactions with us.

• Account details, such as your name, date of birth, username, password, residential information and contact details, used to create and administer your account, provide services and communicate with you.
• Identity and verification information, which may include identification documents, information used to confirm age and identity, and records of checks. This supports account security, responsible service delivery, anti-fraud processes and compliance with applicable obligations.
• Payment and transaction records, including deposit, withdrawal, wagering and account balance information, together with relevant payment details or references. These records help us process transactions, investigate disputed activity, prevent misuse and maintain accurate financial records.
• Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, approximate location, language, time zone and information about how you use the website. This can help us maintain website functionality, protect accounts, detect unusual activity and improve our services.
• Cookie and similar technology information, including identifiers, preferences and activity relating to your browser. This helps the website remember settings, support essential functions, understand general usage and, where permitted, assist with communications or advertising preferences.
• Communications and support information, including messages, requests, account notes and records of contact with customer support. We use this information to respond to questions, resolve issues, review complaints and maintain a reliable service history.

We use information for purposes connected with operating the website and your account. These purposes include setting up and maintaining accounts, providing gambling and account services, processing transactions, completing identity and age checks, protecting players and the platform, detecting fraud and other suspicious activity, providing customer support, improving website performance, and sending service-related communications.

Where you have chosen to receive marketing, we may use relevant contact details and preferences to provide information about services or promotions. You can withdraw consent to marketing at any time using the process described in the data rights section below. Withdrawing marketing consent does not affect essential messages about your account, transactions, security or service operation.

We may also use information where this is necessary to meet legal or regulatory obligations, respond to lawful requests, establish or protect legal rights, prevent harm, or enforce our terms and other applicable rules. We aim to limit information use to what is reasonably necessary for the relevant purpose.

Cookies, service providers and information security

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for core functions, such as keeping you signed in, remembering settings, supporting security and allowing pages to work correctly. Other cookies may help us understand website use, remember preferences or support relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. If you block essential cookies, parts of the website or account services may not work as intended. Your browser settings do not necessarily remove information that has already been collected and retained for another legitimate purpose.

Sharing information

We may share relevant information with service providers that help operate the website and services. Depending on the circumstances, these providers may support payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, analytics or security. Providers should receive information needed for their assigned function and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to meet a legal obligation, respond to a valid request, protect the safety or rights of a person, investigate suspected fraud or unlawful activity, resolve a dispute, or protect the security and integrity of the website. We may use aggregated or de-identified information for analysis and service improvement where it cannot reasonably identify an individual.

Security and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so you should use a strong, unique password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

We keep information for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, record keeping and other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute, and a request may be limited where information must be retained, disclosure would affect another person, or an exception applies. We will explain any relevant limitation where appropriate.

• Access: ask for a copy of personal information we hold about you and, where appropriate, information about how it is being used.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date. You can also update certain account details through available account settings.
• Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. We may need to retain some information because of legal, security, dispute or record-keeping requirements.
• Withdrawal of marketing consent: ask us to stop using your information for direct marketing. You may also use an unsubscribe option included in a marketing message where available. This does not stop essential service or account communications.
• Information about handling: ask questions about the types of information used, the purposes for use and the general categories of recipients who may receive relevant information.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact us at support@winshark-casino.wtf. Please include enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

We will review privacy requests and respond within a reasonable period, subject to the nature of the request, the information needed to verify it and any applicable legal restrictions. If you are unhappy with how a request has been handled, you may contact us again using the same email address with further details so the matter can be reviewed.

By using Winshark Casino, you acknowledge that you have had an opportunity to read this Privacy Policy. If you do not agree with the way information is handled as described here, you should stop using the website and contact us about any available account or data request.