- OperatorGBL Solutions N.V.
- Established2024
- Game Library3,000+ titles, 120+ providers
- Support24/7 live chat
General betting requirements
Winshark Casino is intended for people who are legally permitted to use online gambling services in their location. You must meet the applicable minimum legal age before creating an account, depositing funds or placing a bet. In Australia, the minimum legal age for gambling is generally 18, although you remain responsible for checking the rules that apply in your state or territory and for the location from which you access the service.
You must provide accurate, current and complete information when registering and whenever account details change. An account must be used only by the person whose name and details are recorded on that account. You must keep your login information private and must not allow another person to place bets or play games using your account. Activity carried out through your account may be treated as activity authorised by you unless you notify the website promptly that your account may have been accessed without permission.
Only one account may be permitted for each player unless the website expressly agrees otherwise. Opening multiple accounts, using another person’s account, disguising your identity or attempting to avoid account controls may result in account restrictions and the review, cancellation or removal of affected transactions. Any action taken will be considered in accordance with the applicable Terms and Conditions and relevant law.
- You must be legally entitled to gamble and must access the service only where online gambling is permitted.
- You must use your own account and payment method, unless an alternative arrangement has been expressly approved.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must follow any identity, age, location, payment or security checks requested during the account process.
- You must not attempt to interfere with the website, games, software, odds, results or security systems.
Placing and accepting bets
A bet is generally treated as placed only after you have selected the relevant option, confirmed the stake and received an on-screen confirmation or the bet has otherwise been recorded in your account history. Selecting an option or entering a stake does not, by itself, guarantee acceptance. You should check the details of each bet before confirming it, including the game or event, selection, stake, odds or price where applicable, and any conditions shown on screen.
Once accepted, a bet normally cannot be changed or cancelled by the player unless the relevant game rules, market rules or website controls allow it. You should not assume that a request to cancel a bet has been successful until a clear confirmation is displayed. The record held in the account or betting system may be used to determine the details and status of a transaction, subject to any required investigation or correction.
The website may refuse, limit, suspend or cancel a bet where this is necessary to correct an obvious error, address a technical problem, comply with the law, protect the integrity of a game or market, prevent fraud, or apply account and responsible gambling controls. If a bet is affected by an error or system issue, the outcome may be reviewed and corrected in line with the relevant rules. This can include treating an affected bet as void where appropriate.
Displayed odds, prices, balances, game information and bet details may change before a transaction is accepted. Where a price or other detail changes, you may be asked to confirm the revised transaction. You are responsible for checking the final information before submitting the bet. If a display, calculation or settlement error is identified, the website may correct the affected record rather than rely on the incorrect information.
- Choose the game, event or market and review the available rules.
- Enter or select the stake and check any displayed odds, price or return information.
- Confirm the bet only after checking that the details are correct.
- Wait for the confirmation and review your account history to verify that the bet was accepted.
- Keep your account secure and report any transaction that you do not recognise as soon as possible.
Game outcomes and settlement
Bets are settled according to the specific rules displayed for the relevant game, event, market or wager type. These rules may explain how an outcome is determined, which result source is used, how ties or postponed events are treated, and when a bet is considered final. If a specific game or market rule conflicts with a general statement on this page, the specific rule will generally apply to that game or market.
Casino games
Casino games are settled using the result generated or recorded by the applicable game system. The result shown after the game is completed is normally used to determine whether the wager wins, loses or qualifies for another outcome described in the game rules. You should not refresh, close or leave the game before the result is displayed where doing so could interrupt the session. If a game is interrupted, the wager may be resolved using the game record and technical information available to the website.
Sports and other markets
Where sports or other event-based markets are offered, settlement depends on the official result or result source specified in the applicable market rules. A market may be void, postponed, abandoned or resettled if the event does not take place, the conditions change materially, or the available result cannot be verified. Different wager types can have different requirements, so you should read the rules for the selected market before placing a bet.
Voids, errors and corrections
A bet may be declared void where the relevant rules require it, including circumstances involving an event not taking place, an invalid selection, a technical fault or an obvious mistake. Where a bet is void, the stake may be returned in accordance with the applicable rules. A winning balance is not final merely because it appears on screen. The website may correct a settlement where an error, malfunction, duplicate transaction or inaccurate result is discovered.
Account balances and transaction records should be checked regularly. If you believe a result, stake, payout or account entry is incorrect, raise the matter through the available website support process and provide enough information for the transaction to be identified. Reviews may require account, game, payment or technical records. A decision may be delayed while the relevant information is checked.
Payments, promotions and responsible play
Deposits, withdrawals and account balances are subject to the payment, verification and account provisions published on the website. You may be asked to verify your identity, payment method or source of funds before certain transactions are completed. A payment should be made only from a method that you are authorised to use. The website may hold, reject or review a transaction where information is incomplete, a payment is reversed, a security concern arises or a legal obligation applies.
Promotions, bonuses, free bets or other special offers are governed by their own terms. Those terms may include eligibility requirements, expiry conditions, qualifying activity, wagering requirements, excluded games, withdrawal conditions or other restrictions. If an offer is available to you, read the full promotional terms before accepting it. A promotion does not override these betting rules, the general Terms and Conditions or responsible gambling controls.
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and never gamble with money needed for rent, bills, food or other essential expenses. Take regular breaks, avoid chasing losses and do not gamble when you are distressed, tired or affected by alcohol or other substances. You should stop playing if gambling is no longer enjoyable or begins to affect your finances, relationships, work or wellbeing.
- Set personal deposit, spending or session limits where those tools are available.
- Use a time-out or self-exclusion option if you need a break from gambling.
- Ask for help from a qualified support service if gambling is becoming difficult to control.
- Do not ask another person to gamble on your behalf or use gambling to settle debts.
- Keep children and other unauthorised people away from your account and gambling devices.
Winshark Casino may update these betting rules to reflect changes to games, systems, legal requirements, risk controls or website practices. The current version published on the website applies from the date stated or, where no date is shown, from publication. You should review the rules before placing bets, particularly after a material change. If you do not understand a rule, do not place the relevant bet until you have obtained clarification through the available website support channels.
